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sales@sparkleduk.com | 01489 570780 | 100% Free Delivery | Phenomenal Custom Neon Signs made within 8 (rush orders) - 21 days! | FOR 10% DISCOUNT ON ONLINE SIGN ORDERS OVER £150 USE CODE 'SEP10OFF'

Sparkled UK

FAQ's


 FAQ's

When will my Neon Sign be delivered?

All of our signs are manufactured especially for you and as such are all customised signs, due to being hand made, will be delivered within 8 -21 days of payment being received.

In order to get your Neon to you in the optimal time frame we operate using 2 queues. Standard production time is 2-3 weeks. Whilst a 'rush order' is 8-10 days.

Where can we deliver to?

We can supply signs all across the world, we are UK based. Our signs are well packaged and protected and your delivery will be fully tracked until it reaches you.

How do you price Neon Signs?

Our Neon Signs are priced by calculating the total cost of the Neon Flex, acrylic board and other accessories to make the sign and then a labour cost for the hand production of your neon sign. We can usually beat any like for like quote. Especially for large orders of a few signs.

Which delivery service will my Neon sign be sent with?

We use DHL, Parcel Force or UPS for our deliveries, so you will be able to track you're purchase.

To check exact timescales please contact us on sales@sparkleduk.com or by phone.

How can I affix my sign?

Our Neon signs come with a pre-drilled holes, and we supply fixings to enable this, equally, you can rest your sign against the wall on a table or on a shelf. We can also source wire hanging kits so that your sign can be hung from the ceiling or standing frames to hang your sign from, contact us for more information.

Which colour and font can my Neon sign be produced in?

Your sign can be made in any colour, you can choose this on the product page. We can also make your sign using multiple colours or . If you would like a specific font to be used in your sign production then you can supply us with an example of this font or describe to us your vision and we will mock up some designs.

What voltage are our Neon signs?

The signs are 12v, they come with a UK plug and power adaptor which converts the mains voltage. This looks like a laptop style power supply.

Product Safety?

All of our signs are made using CE certified components.

All of our 'to hire' products are PAT tested.

Warranty Information

Your sign will come with a 2 year warranty. LED Neon Flex is very reliable and our Neon Flex is a new ultra reliable silicone coated type which retains its colour for longer whilst incorporating ultra bright LED's.

Tell me about Neon Flex

Your Neon will be produced using our unique 12v Silicone Ultra Mini Pro Neon Flex. Our product features 10mm solders/cutting points meaning the detail in our signs can be very intricate

How is my sign mounted?

All of our Neons are mounted on acrylic. You can choose between clear acrylic (most popular), coloured acrylic or mirrored acrylic. We can also lay your neon into a choice of woods or meshes. 

How was the acrylic mounting be shaped?

We can cut your neon to the shape of your design. This is done using a CNC machine and then polished to give a perfect finish. We can also leave the acrylic as a square/rectangular or circular cut

How is my Neon fixed to the wall or ceiling?

Your sign can be wall mounted, each sign comes with chrome wall mounting accessories (free of charge). We can also supply wire hanging kits if you want to hang your sign from the ceiling

Your signs will have pre-drilled holes to enable easy mounting

All of our neons come with a 12v power supply, upon receiving your neon simply connect the power to the connector attached to the neon and enjoy your sign

Can my sign be used outdoors?

Waterproofing a Neon sign is simply done using Waterproof Silicone to protect the solder points, we see competitors charging £75-£100 for this, but it really doesn't need to that expensive, which is why we only charge £15.

For any other questions please contact us;

Email | sales@sparkleduk.com

Office | 01489 570780